Who We Are

TrustMyAgent.ca is a Canadian platform that helps buyers and sellers find trustworthy real estate agents in their local area. We serve Canadian users only, and we operate in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

What Information We Collect

A. Information You Provide:

• Name, email address, license number, city/area served.
• Reviews, endorsements, and comments submitted by users.

B. Information Collected Automatically:

• IP address, browser type, device information.
• Usage data (e.g., pages visited, time spent).
• Cookies and similar technologies to improve performance and experience.

We do not knowingly collect information from minors under 18 years of age.

How We Use Your Information

• Display and rank real estate agents.
• Verify agent identities and maintain platform integrity.
• Manage and publish reviews and endorsements.
• Communicate with users and respond to inquiries.
• Improve site functionality and user experience.
• Prevent fraud, abuse, or violations of our Terms of Use.

We do not sell or rent your personal information to any third parties.

Sharing Your Information

• With service providers who help us run the platform (e.g., hosting, analytics).
• If required by law, regulation, or legal process.
• To enforce our Terms of Use or protect our legal rights.
• If you post reviews or endorsements, these may be publicly visible on the agent’s profile.

We do not share private user data with advertisers or third parties for marketing purposes.

Cookies and Tracking

We use cookies to remember user preferences, track website performance, and provide personalized content. You can adjust your browser settings to disable cookies, but some parts of the Platform may not work properly without them.

Data Security

• Secure servers and encrypted connections (SSL).
• Regular monitoring and software updates.
• Access limited to authorized staff and systems.

However, no system is 100% secure. We encourage users to use strong passwords and protect their account information.

Your Rights

• Access your personal information.
• Request corrections to your information.
• Withdraw your consent (where applicable).
• File a complaint with the Privacy Commissioner of Canada if needed.

To make a privacy request, please email: privacy@trustmyagent.ca

Third-Party Links

Our site may contain links to external websites (e.g., agent websites, social media). We are not responsible for their content or privacy practices.

Data Retention

We keep your data as long as necessary to fulfill the purpose it was collected for, or as required by law. You can request your account or data be deleted at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent update will be posted at the top. Continued use of the Platform after changes means you accept the updated policy.

Contact Us

Have questions or concerns about your privacy? Email us at:
support@trustmyagent.ca
Business Hours: Monday–Friday, 9am–5pm (EST)